Honeywell Obstruction Lighting is located in Urbana, Ohio with business hours from 8:00 AM to 5:00 PM EST, Monday through Friday. For Obstruction Lighting Customer Service or Technical Support please call 877-285-4466 and select the appropriate option. International callers use 937-484-2000. For after hours Flex-Tech Support between 7am - 7pm EST please call 937-869-6406 or 937-869-6290, or arrange for an Evening or Weekend Technical Support appointment by calling 877-285-4466, Option 4, during regular business hours. New Page: Internet Sales Specials. These items will be available on a first come, first serve basis and quantities may be limited. Please contact Customer Service at 877-285-4466, option 1, to place an order for these items.

Returns require a six (6) digit Return Material Authorization (RMA) Number and RMA Sheet completed prior to shipping goods.

• Dial 1-805-581-5591 and follow the phone menu for the RMA Coordinator
  
  
• RMA Numbers are issued by the RMA Coordinator.
  
  
• Returns due to customer error or fault will be subject to a restocking fee.
  
  
• Prior to making the call, kindly gather the following information:
  1. Part numbers and corresponding quantities to be returned; include Serial numbers and Site locations when available.
  2. Shipping address, contact person and telephone number.
  3. Billing address, contact person and telephone number.
  4. Purchase Order for repair when necessary.
  5. Reason for return (i.e., ordered the wrong part, over-ordered, product no longer needed, defective unit, etc...).
  6. When available, customers Site Technician and telephone number.
  7. Sales Order number to credit when necessary.
  
  
  
• Package returned product in the following manner:
  1. Use standard packaging procedures to insure safe arrival of goods into our factory.
  2. Enclose a short explanation with the units including a contact name and telephone number.
  3. Enclose a copy of any and all associated packing slips / invoices, when available.
  
  
  
• Shipping preparation requires the following:
  1. Markings: All returned goods must include our receiving address:
     Honeywell
     2162 Union Place
     Simi Valley, CA 93065
     (805) 581-5591
     Attn: RMA Department
     RMA Number ________________
     (Packages that do not include the RMA Number on the outside of the box will be refused and returned to sender.)
  2. Do not ship freight collect. Shipments marked freight collect may be refused, resulting in the product's return to sender. Freight collect requires an authorization from Management: Quality Manager or Customer Service Manager and must be indicated on RMA Sheet.
  
  
  
• Customer Notification:
  1. Honeywell will notify the customer of repair costs / warranty credits upon evaluation and processing of the returned material. No major non-warranty repairs will be performed without prior customer approval.
  2. After the RMA Coordinator notifies the customer of all pending repair charges the customer has thirty (30) days to respond. If there is no response from the customer, the RMA Coordinator will notify both Inside and Outside Sales Representatives by telephone or e-mail. The RMA Coordinator will also notify the customer by certified letter stating that they have ten (10) days from receipt of letter to notify the Coordinator to repair, return or scrap the product. If the customer does not reply by the end of the ten-day period the product will be scrapped.